---
description: Compare Alana vs Fathom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Alana vs Fathom Comparison
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Alana \<span\>vs\</span\> Fathom](https://www.softwareadvice.com.au/compare/257244/423207/alana-ai/vs/fathom)

# Compare Alana vs Fathom

Canonical: https://www.softwareadvice.com.au/compare/257244/423207/alana-ai/vs/fathom

> Detailed comparison between Alana and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Alana | Fathom |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 25 | 807 |
| **Starting Price** | - | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | - | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Documentation, Videos | Webinars, Documentation |

## Key features

### Alana

- AI/Machine Learning
- API
- CRM
- Chat Transcript
- Chatbot
- Email Management
- Live Chat
- Natural Language Processing
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback

### Fathom

- AI/Machine Learning
- API
- CRM
- Call Management
- Call Tracking
- Chat Transcript
- Chatbot
- Configurable Workflow
- Live Chat
- Natural Language Processing
- Real-Time Data
- Recording
- Reminders
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Timecoding
- Video Conferencing

## Links

- [View Alana Profile](https://www.softwareadvice.com.au/software/257244/alana-ai)
- [View Fathom Profile](https://www.softwareadvice.com.au/software/423207/fathom)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/257244/423207/alana-ai/vs/fathom)

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