---
description: Compare Enghouse Contact Center vs CallMiner Eureka regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Enghouse Contact Center vs CallMiner Eureka Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Enghouse Contact Center \<span\>vs\</span\> CallMiner Eureka](https://www.softwareadvice.com.au/compare/262072/343881/enghouse-contact-center/vs/callminer-eureka)

# Compare Enghouse Contact Center vs CallMiner Eureka

Canonical: https://www.softwareadvice.com.au/compare/262072/343881/enghouse-contact-center/vs/callminer-eureka

> Detailed comparison between Enghouse Contact Center and CallMiner Eureka. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Enghouse Contact Center | CallMiner Eureka |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 21 | 5 |
| **Starting Price** | USD 65.00 | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Enghouse Contact Center

- API
- Activity Tracking
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

### CallMiner Eureka

- API
- Activity Tracking
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

## Links

- [View Enghouse Contact Center Profile](https://www.softwareadvice.com.au/software/262072/enghouse-contact-center)
- [View CallMiner Eureka Profile](https://www.softwareadvice.com.au/software/343881/callminer-eureka)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/262072/343881/enghouse-contact-center/vs/callminer-eureka)

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Microsoft Teams Certified, open-standards-based, operationally flexible, and AI-enabled, Enghouse contact centers are quickly deployed and deliver easy customization and scalability to organizations of all sizes, across all industries.  \n\nA sampling of some of the comprehensive capabilities provided by Enghouse Contact Centers include: \n\nOmni-channel communications, which allow businesses to engage with customers using their preferred communication method, such as voice, email, voicemail, SMS, social media, web chat, video chat, or screen sharing. All contact types are seamlessly blended into a single queuing and skills-based routing intelligence, ensuring customers reach the most appropriate agent. This ensures efficient call handling and reduces wait times for customers. 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In addition, there are GPT-based AI capabilities than can suggest responses for agents using chat/messaging. \n\nReporting and Analytics capabilities, which give organizations insights into key metrics, allowing them to make data-driven decisions to optimize their contact center operations. All end-to-end interaction and user data are stored and available for reporting and dashboards. AI-driven speech and text analytics can be used to analyze these interactions to provide Voice of the Customer (VoC) information. In addition, Enghouse contact centers use AI and NLP technology to analyze up to 100% of all interactions to create unbiased, comprehensive, and consistent agent evaluations. \n\nUnified Communication integrations, including the Enghouse Connect UCaaS offering and Microsoft-certified Teams connectivity, allow agents to see all UC contacts directly in the agent user interface. 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