---
description: Compare Exotel vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Exotel vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Exotel \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.com.au/compare/262699/323407/exotel/vs/pureconnect)

# Compare Exotel vs Genesys Cloud CX

Canonical: https://www.softwareadvice.com.au/compare/262699/323407/exotel/vs/pureconnect

> Detailed comparison between Exotel and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Exotel | Genesys Cloud CX |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 69 | 262 |
| **Starting Price** | USD 200.00 | $98.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Exotel

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

### Genesys Cloud CX

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

## Links

- [View Exotel Profile](https://www.softwareadvice.com.au/software/262699/exotel)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/262699/323407/exotel/vs/pureconnect)

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