---
description: Compare Zendesk Suite vs InfoFlo regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs InfoFlo Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> InfoFlo](https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo)

# Compare Zendesk Suite vs InfoFlo

Canonical: https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo

> Detailed comparison between Zendesk Suite and InfoFlo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | InfoFlo |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 96 |
| **Starting Price** | USD 39.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Inbound Call Center
- Lead Management
- Progressive Dialer
- Project Management
- Recording
- Survey/Poll Management

### InfoFlo

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Inbound Call Center
- Lead Management
- Progressive Dialer
- Project Management
- Recording
- Survey/Poll Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
- [View InfoFlo Profile](https://www.softwareadvice.com.au/software/138010/infoflo)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs InfoFlo Comparison","description":"Compare Zendesk Suite vs InfoFlo regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo","about":[{"@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.com.au/software/138010/infoflo#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"InfoFlo","description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b6deb026-4437-4499-aec5-b62dac8adad8.png","url":"https://www.softwareadvice.com.au/software/138010/infoflo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/138010/infoflo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":96},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Zendesk Suite vs InfoFlo","position":3,"item":"https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/26892/138010/zendesk-talk/vs/infoflo#breadcrumblist"}]}
</script>