---
description: Compare Zendesk Suite vs USU Knowledge Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs USU Knowledge Management Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> USU Knowledge Management](https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center)

# Compare Zendesk Suite vs USU Knowledge Management

Canonical: https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center

> Detailed comparison between Zendesk Suite and USU Knowledge Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | USU Knowledge Management |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 4079 | 18 |
| **Starting Price** | USD 39.00 | USD 10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- API
- Account Alerts
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Full Text Search
- Interactive Content
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Video Support

### USU Knowledge Management

- API
- Account Alerts
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Full Text Search
- Interactive Content
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
- [View USU Knowledge Management Profile](https://www.softwareadvice.com.au/software/68982/knowledge-center)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs USU Knowledge Management Comparison","description":"Compare Zendesk Suite vs USU Knowledge Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center","about":[{"@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.com.au/software/68982/knowledge-center#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4079,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"USU Knowledge Management","description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7b03cbff-0995-4f64-aa91-9f25221f9bea.png","url":"https://www.softwareadvice.com.au/software/68982/knowledge-center","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/68982/knowledge-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":18,"ratingValue":4.8},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Zendesk Suite vs USU Knowledge Management","position":3,"item":"https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/26892/68982/zendesk-talk/vs/knowledge-center#breadcrumblist"}]}
</script>