---
description: Compare Zendesk Suite vs Userlytics regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Userlytics Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> Userlytics](https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics)

# Compare Zendesk Suite vs Userlytics

Canonical: https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics

> Detailed comparison between Zendesk Suite and Userlytics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Userlytics |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4079 | 55 |
| **Starting Price** | USD 39.00 | USD 69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Customisable Forms
- Dashboard
- Geotargeting
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Projections
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Video Support

### Userlytics

- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Customisable Forms
- Dashboard
- Geotargeting
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Projections
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
- [View Userlytics Profile](https://www.softwareadvice.com.au/software/88642/userlytics)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Userlytics Comparison","description":"Compare Zendesk Suite vs Userlytics regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics","about":[{"@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.com.au/software/88642/userlytics#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4079,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Userlytics","description":"Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.\n\n\nAdministrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test.  \n\n\nUserlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e73eb958-0704-4c2b-a6e3-b0ea38dc15e8.png","url":"https://www.softwareadvice.com.au/software/88642/userlytics","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/88642/userlytics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":55,"ratingValue":4.7},"offers":{"price":"69","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Zendesk Suite vs Userlytics","position":3,"item":"https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/26892/88642/zendesk-talk/vs/userlytics#breadcrumblist"}]}
</script>