---
description: Compare HappyFox Help Desk vs HaloPSA regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HappyFox Help Desk vs HaloPSA Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [HappyFox Help Desk \<span\>vs\</span\> HaloPSA](https://www.softwareadvice.com.au/compare/26972/142627/happyfox/vs/halopsa)

# Compare HappyFox Help Desk vs HaloPSA

Canonical: https://www.softwareadvice.com.au/compare/26972/142627/happyfox/vs/halopsa

> Detailed comparison between HappyFox Help Desk and HaloPSA. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HappyFox Help Desk | HaloPSA |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 93 | 40 |
| **Starting Price** | USD 24.00 | USD 119.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HappyFox Help Desk

- API
- Activity Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloPSA

- API
- Activity Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View HappyFox Help Desk Profile](https://www.softwareadvice.com.au/software/26972/happyfox)
- [View HaloPSA Profile](https://www.softwareadvice.com.au/software/142627/halopsa)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/26972/142627/happyfox/vs/halopsa)

-----

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