---
description: Compare LiveChat vs Quiq regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Quiq Comparison
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [LiveChat \<span\>vs\</span\> Quiq](https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq)

# Compare LiveChat vs Quiq

Canonical: https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq

> Detailed comparison between LiveChat and Quiq. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Quiq |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1727 | 37 |
| **Starting Price** | USD 25.00 | USD 6,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Quiq

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.softwareadvice.com.au/software/27068/livechat)
- [View Quiq Profile](https://www.softwareadvice.com.au/software/173542/quiq)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Quiq Comparison","description":"Compare LiveChat vs Quiq regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq","about":[{"@id":"https://www.softwareadvice.com.au/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.com.au/software/173542/quiq#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@id":"https://www.softwareadvice.com.au/software/27068/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1727,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Quiq","description":"AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed.\n\nDigital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context.\n\nAI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences.\n\nAI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems.\n\nAI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications).\n\nAI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include:\n- AI-powered data restructuring (no need to manually prep content)\n- Process Guides for training AI (like agent manuals, written in natural language)\n- Guardrails and claim verification for safety\n- Conversation Simulator for testing at scale\n- Step-by-step observability and debugging\n- Custom analytics and reporting","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b4038367-34be-4ca9-90a4-8905047f36b8.png","url":"https://www.softwareadvice.com.au/software/173542/quiq","@id":"https://www.softwareadvice.com.au/software/173542/quiq#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":37,"ratingValue":4.5},"offers":{"price":"6000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/4628/customer-success/software","@type":"ListItem"},{"name":"LiveChat vs Quiq","position":3,"item":"https://www.softwareadvice.com.au/compare/27068/173542/livechat/vs/quiq","@type":"ListItem"}]}]}
</script>