---
description: Compare LiveChat vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [LiveChat \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud)

# Compare LiveChat vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud

> Detailed comparison between LiveChat and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Salesforce Service Cloud |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 820 |
| **Starting Price** | USD 25.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.softwareadvice.com.au/software/27068/livechat)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Salesforce Service Cloud Comparison","description":"Compare LiveChat vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud","about":[{"@id":"https://www.softwareadvice.com.au/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.com.au/software/363691/service-cloud#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95fe3cf2-6a07-466a-9c28-c1157335dcc4.jpg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/363691/service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/4628/customer-success/software","@type":"ListItem"},{"name":"LiveChat vs Salesforce Service Cloud","position":3,"item":"https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/27068/363691/livechat/vs/service-cloud#breadcrumblist"}]}
</script>