---
description: Compare Contivio Contact Center vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Contivio Contact Center vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [iPad CRM Software](/directory/433/ipad/software) > [Contivio Contact Center \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect)

# Compare Contivio Contact Center vs Genesys Cloud CX

Canonical: https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect

> Detailed comparison between Contivio Contact Center and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Contivio Contact Center | Genesys Cloud CX |
| **Overall rating** | 3.4/5 | 4.3/5 |
| **Total Reviews** | 13 | 264 |
| **Starting Price** | USD 79.00 | $98.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Contivio Contact Center

- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Transfers/Routing

### Genesys Cloud CX

- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Transfers/Routing

## Links

- [View Contivio Contact Center Profile](https://www.softwareadvice.com.au/software/2720/contivio)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Contivio Contact Center vs Genesys Cloud CX Comparison","description":"Compare Contivio Contact Center vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.com.au/software/2720/contivio#software"},{"@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Contivio Contact Center","description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c492a0a6-ed81-4967-b385-d11512d1aea9.png","url":"https://www.softwareadvice.com.au/software/2720/contivio","@id":"https://www.softwareadvice.com.au/software/2720/contivio#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.4,"bestRating":5,"ratingCount":13},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.com.au/software/323407/pureconnect","@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":264},"offers":{"price":"98","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"iPad CRM Software","position":2,"item":"/directory/433/ipad/software","@type":"ListItem"},{"name":"Contivio Contact Center vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.com.au/compare/2720/323407/contivio/vs/pureconnect","@type":"ListItem"}]}]}
</script>