---
description: Compare HESK vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HESK vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [HESK \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk)

# Compare HESK vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk

> Detailed comparison between HESK and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HESK | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 8 | 3470 |
| **Starting Price** | - | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HESK

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Collaboration Tools
- Customer Communication
- Customer Database
- Customer Support
- Customisable Branding
- Customizable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

### Freshdesk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Collaboration Tools
- Customer Communication
- Customer Database
- Customer Support
- Customisable Branding
- Customizable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View HESK Profile](https://www.softwareadvice.com.au/software/27216/sysaid-hesk)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HESK vs Freshdesk Comparison","description":"Compare HESK vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.com.au/software/27216/sysaid-hesk#software"},{"@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"HESK","description":"Here is a natural, detailed version suitable for Software Advice:\n\nHesk is a help desk platform for customer support teams and internal IT departments that want a simple way to manage support requests without the cost and complexity of a large enterprise system.\n\nSupport requests are organized as tickets, giving staff one place to view, assign, prioritize, update, and resolve customer or employee issues. Tickets can be submitted through an online form or created automatically from incoming email. Customers can reply by email or through the support portal, while staff can manage the full conversation from the help desk.\n\nHesk includes ticket categories, custom fields, canned responses, service messages, custom statuses, priorities, file attachments, email templates, and reporting tools. Teams can create staff accounts with specific permissions, roles, and access to selected ticket categories. This helps organizations control who can view or manage different types of requests.\n\nThe built-in knowledge base allows teams to publish answers to common questions, instructions, and troubleshooting guides. Customers can search these articles before submitting a ticket, which can reduce repeated requests and save time for support staff. Registered customers can also use their dashboard to view active and resolved tickets in one place.\n\nHesk can be adjusted to match the needs of different organizations. Administrators can customize ticket forms, email notifications, help desk settings, and the appearance of the customer portal. Multiple languages are supported, making Hesk suitable for teams that serve customers in different regions.\n\nOrganizations can choose between two versions. The free self-hosted version can be installed on a compatible web server and gives the organization control over hosting and data. Hesk Cloud is the managed version and includes hosting, setup, maintenance, updates, backups, and technical support.\n\nHesk Cloud uses flat-fee pricing rather than charging for each support agent. This can make costs easier to predict for teams that need several staff accounts or expect their support team to grow.\n\nHesk is best suited to small and midsize businesses, schools, nonprofit organizations, government offices, IT teams, and customer service departments that need a reliable ticketing system without a long setup process. It is also a practical option for organizations moving away from shared email inboxes or spreadsheets.\n\nHesk has been in development for more than 21 years, has been downloaded over one million times, and is available in more than 35 languages. It focuses on the features most support teams use every day while keeping administration and ticket handling straightforward.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a74ededb-d8b1-471e-b1b4-2991c1ff3233.png","url":"https://www.softwareadvice.com.au/software/27216/sysaid-hesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/27216/sysaid-hesk#software","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":8},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3470},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"HESK vs Freshdesk","position":3,"item":"https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/27216/110247/sysaid-hesk/vs/freshdesk#breadcrumblist"}]}
</script>