---
description: Compare ServiceNow vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [App Development Software](/directory/4499/app-development/software) > [ServiceNow \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.com.au/compare/27432/116349/service-now/vs/jira-service-management)

# Compare ServiceNow vs JIRA Service Management

Canonical: https://www.softwareadvice.com.au/compare/27432/116349/service-now/vs/jira-service-management

> Detailed comparison between ServiceNow and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 344 | 763 |
| **Starting Price** | USD 100.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Reporting
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### JIRA Service Management

- API
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Reporting
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.softwareadvice.com.au/software/27432/service-now)
- [View JIRA Service Management Profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27432/116349/service-now/vs/jira-service-management)

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