---
description: Compare ServiceNow vs Consol CM/Helpdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow vs Consol CM/Helpdesk Comparison
---

Breadcrumb: [Home](/) > [App Development Software](/directory/4499/app-development/software) > [ServiceNow \<span\>vs\</span\> Consol CM/Helpdesk](https://www.softwareadvice.com.au/compare/27432/195868/service-now/vs/consol-cm-helpdesk)

# Compare ServiceNow vs Consol CM/Helpdesk

Canonical: https://www.softwareadvice.com.au/compare/27432/195868/service-now/vs/consol-cm-helpdesk

> Detailed comparison between ServiceNow and Consol CM/Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Consol CM/Helpdesk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 350 | 2 |
| **Starting Price** | USD 100.00 | EUR 59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Change Management
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Consol CM/Helpdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Change Management
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.softwareadvice.com.au/software/27432/service-now)
- [View Consol CM/Helpdesk Profile](https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27432/195868/service-now/vs/consol-cm-helpdesk)

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