---
description: Compare ServiceNow vs osTicket regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow vs osTicket Comparison
---

Breadcrumb: [Home](/) > [Configuration Tools Software](/directory/4653/configuration-management/software) > [ServiceNow \<span\>vs\</span\> osTicket](https://www.softwareadvice.com.au/compare/27432/27500/service-now/vs/osticket)

# Compare ServiceNow vs osTicket

Canonical: https://www.softwareadvice.com.au/compare/27432/27500/service-now/vs/osticket

> Detailed comparison between ServiceNow and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | osTicket |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 344 | 75 |
| **Starting Price** | USD 100.00 | USD 12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### ServiceNow

- Asset Tracking
- Automated Routing
- Capacity Management
- Configurable Workflow
- Dashboard
- IT Cost Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Monitoring
- Project Management
- Real-Time Data
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

### osTicket

- Automated Routing
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View ServiceNow Profile](https://www.softwareadvice.com.au/software/27432/service-now)
- [View osTicket Profile](https://www.softwareadvice.com.au/software/27500/osticket)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27432/27500/service-now/vs/osticket)

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