---
description: Compare osTicket vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [osTicket \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk)

# Compare osTicket vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk

> Detailed comparison between osTicket and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 75 | 3408 |
| **Starting Price** | USD 12.00 | USD 19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### Freshdesk

- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Monitoring
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management
- Wiki

## Links

- [View osTicket Profile](https://www.softwareadvice.com.au/software/27500/osticket)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs Freshdesk Comparison","description":"Compare osTicket vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.com.au/software/27500/osticket#software"},{"@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"osTicket","description":"osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.\n\nThe platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of \"auto assign,\" incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests.\n\nWith interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55c5528c-ce65-4d65-bbf0-1a29fac92a4b.jpg","url":"https://www.softwareadvice.com.au/software/27500/osticket","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/27500/osticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/3898/knowledge-base/software","@type":"ListItem"},{"name":"osTicket vs Freshdesk","position":3,"item":"https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/27500/110247/osticket/vs/freshdesk#breadcrumblist"}]}
</script>