---
description: Compare osTicket vs BeyondTrust Remote Support regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs BeyondTrust Remote Support Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [osTicket \<span\>vs\</span\> BeyondTrust Remote Support](https://www.softwareadvice.com.au/compare/27500/127126/osticket/vs/bomgar)

# Compare osTicket vs BeyondTrust Remote Support

Canonical: https://www.softwareadvice.com.au/compare/27500/127126/osticket/vs/bomgar

> Detailed comparison between osTicket and BeyondTrust Remote Support. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | BeyondTrust Remote Support |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 75 | 2009 |
| **Starting Price** | USD 12.00 | USD 1,995.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Dashboard
- Help Desk Management
- Knowledge Base Management
- Self Service Portal
- Support Ticket Management
- Ticket Management

### BeyondTrust Remote Support

- API
- Access Management
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Customisable Branding
- File Transfer
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Session Transfer
- Surveys & Feedback
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.com.au/software/27500/osticket)
- [View BeyondTrust Remote Support Profile](https://www.softwareadvice.com.au/software/127126/bomgar)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27500/127126/osticket/vs/bomgar)

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