---
description: Compare osTicket vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs Milvus Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [osTicket \<span\>vs\</span\> Milvus](https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus)

# Compare osTicket vs Milvus

Canonical: https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus

> Detailed comparison between osTicket and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | Milvus |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 75 | 298 |
| **Starting Price** | USD 12.00 | USD 25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, Phone Support, Chat |
| **Training** | - | Live Online, Webinars |

## Key features

### osTicket

- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

### Milvus

- API
- Capacity Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Monitoring
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.com.au/software/27500/osticket)
- [View Milvus Profile](https://www.softwareadvice.com.au/software/246233/milvus)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs Milvus Comparison","description":"Compare osTicket vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus","about":[{"@id":"https://www.softwareadvice.com.au/software/27500/osticket#software"},{"@id":"https://www.softwareadvice.com.au/software/246233/milvus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"osTicket","description":"osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.\n\nThe platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of \"auto assign,\" incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests.\n\nWith interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55c5528c-ce65-4d65-bbf0-1a29fac92a4b.jpg","url":"https://www.softwareadvice.com.au/software/27500/osticket","@id":"https://www.softwareadvice.com.au/software/27500/osticket#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Milvus","description":"Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.com.au/software/246233/milvus","@id":"https://www.softwareadvice.com.au/software/246233/milvus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/3898/knowledge-base/software","@type":"ListItem"},{"name":"osTicket vs Milvus","position":3,"item":"https://www.softwareadvice.com.au/compare/27500/246233/osticket/vs/milvus","@type":"ListItem"}]}]}
</script>