---
description: Compare osTicket vs Zammad regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs Zammad Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [osTicket \<span\>vs\</span\> Zammad](https://www.softwareadvice.com.au/compare/27500/249664/osticket/vs/zammad)

# Compare osTicket vs Zammad

Canonical: https://www.softwareadvice.com.au/compare/27500/249664/osticket/vs/zammad

> Detailed comparison between osTicket and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Zammad |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 75 | 7 |
| **Starting Price** | USD 12.00 | USD 5.80 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Zammad

- API
- Automated Responses
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Personalization
- Process/Workflow Automation
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.com.au/software/27500/osticket)
- [View Zammad Profile](https://www.softwareadvice.com.au/software/249664/zammad)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/27500/249664/osticket/vs/zammad)

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