---
description: Compare Salesforce Sales Cloud vs Groove regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Sales Cloud vs Groove Comparison
---

Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Groove](https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove)

# Compare Salesforce Sales Cloud vs Groove

Canonical: https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove

> Detailed comparison between Salesforce Sales Cloud and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | Groove |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 18783 | 87 |
| **Starting Price** | USD 25.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Salesforce Sales Cloud

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management

### Groove

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud)
- [View Groove Profile](https://www.softwareadvice.com.au/software/110166/groove)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Sales Cloud vs Groove Comparison","description":"Compare Salesforce Sales Cloud vs Groove regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove","about":[{"@id":"https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud#software"},{"@id":"https://www.softwareadvice.com.au/software/110166/groove#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Salesforce Sales Cloud","description":"Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.\n\nThis Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organisations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.\n\nWith Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.\n\nThe Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4baaf885-82cd-42e6-9e9e-6141a1869524.png","url":"https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":18783,"ratingValue":4.4},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Groove","description":"Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.\n\n\nGroove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.\n\n\nUsers can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5cfead63-2fea-41b9-8f4a-8febdc3bfa8b.png","url":"https://www.softwareadvice.com.au/software/110166/groove","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/110166/groove#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":87,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sales Force Automation Software","position":2,"item":"/directory/254/sales-force-automation/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs Groove","position":3,"item":"https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/2764/110166/salesforce-sales-cloud/vs/groove#breadcrumblist"}]}
</script>
