---
description: Compare KnowledgeOwl vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: KnowledgeOwl vs Confluence Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [KnowledgeOwl \<span\>vs\</span\> Confluence](https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence)

# Compare KnowledgeOwl vs Confluence

Canonical: https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence

> Detailed comparison between KnowledgeOwl and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | KnowledgeOwl | Confluence |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 236 | 3663 |
| **Starting Price** | USD 100.00 | USD 5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### KnowledgeOwl

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Dashboard
- Document Management
- Full Text Search
- Knowledge Management
- Pre-built Templates
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Templates
- Wiki
- Workflow Management

### Confluence

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Dashboard
- Document Management
- Full Text Search
- Knowledge Management
- Pre-built Templates
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Templates
- Wiki
- Workflow Management

## Links

- [View KnowledgeOwl Profile](https://www.softwareadvice.com.au/software/28525/knowledgeowl)
- [View Confluence Profile](https://www.softwareadvice.com.au/software/430492/confluence)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"KnowledgeOwl vs Confluence Comparison","description":"Compare KnowledgeOwl vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence","about":[{"@id":"https://www.softwareadvice.com.au/software/28525/knowledgeowl#software"},{"@id":"https://www.softwareadvice.com.au/software/430492/confluence#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"KnowledgeOwl","description":"Knowledge base software you'll enjoy using!\n\nIf you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted.\n\nWho KnowledgeOwl is perfect for:\n\nYou're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two.\n\nWhat makes KnowledgeOwl different:\n\nOur AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest.\n\nWe are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers.\n\nHere are some of our most popular features (but we have loads more!):\n\nReader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: \"Don't ever change this feature, it sets you apart.\"\n\nYour content can stay fresh without the stress\nArticle versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic \"Needs Review\" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day.\n\nComplete design freedom\nWant to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional.\n\nThe support experience you've always dreamed of\nOur support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: \"Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found.\"\n\nYou can also feel good knowing you're in the hands of folks who care\nWe're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service.\n\nStart with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/558d1089-66e5-409c-918d-051f85ed9146.png","url":"https://www.softwareadvice.com.au/software/28525/knowledgeowl","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/28525/knowledgeowl#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":236},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Confluence","description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/03d167a2-8762-43a4-94ee-129b5b0fea10.png","url":"https://www.softwareadvice.com.au/software/430492/confluence","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/430492/confluence#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3663},"offers":{"price":"5.42","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"KnowledgeOwl vs Confluence","position":3,"item":"https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/28525/430492/knowledgeowl/vs/confluence#breadcrumblist"}]}
</script>