---
description: Compare WhatsApp vs Zenvia Customer Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: WhatsApp vs Zenvia Customer Cloud Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [WhatsApp \<span\>vs\</span\> Zenvia Customer Cloud](https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion)

# Compare WhatsApp vs Zenvia Customer Cloud

Canonical: https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion

> Detailed comparison between WhatsApp and Zenvia Customer Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | WhatsApp | Zenvia Customer Cloud |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 16297 | 359 |
| **Starting Price** | - | USD 0.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | Not Offered | Live Online, Webinars, Documentation, Videos |

## Key features

### WhatsApp

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalization
- Real-time Consumer-facing Chat
- SMS Messaging
- Search/Filter
- Third-Party Integrations

### Zenvia Customer Cloud

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Interaction Tracking
- Lead Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- On-Demand Communications
- Personalization
- Real-time Consumer-facing Chat
- SMS Messaging
- Search/Filter
- Third-Party Integrations
- Transfers/Routing

## Links

- [View WhatsApp Profile](https://www.softwareadvice.com.au/software/285733/whatsapp)
- [View Zenvia Customer Cloud Profile](https://www.softwareadvice.com.au/software/390410/zenvia-conversion)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"WhatsApp vs Zenvia Customer Cloud Comparison","description":"Compare WhatsApp vs Zenvia Customer Cloud regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion","about":[{"@id":"https://www.softwareadvice.com.au/software/285733/whatsapp#software"},{"@id":"https://www.softwareadvice.com.au/software/390410/zenvia-conversion#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"WhatsApp","description":"WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. \n\nWhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. \n\nWhatsApp is available as a free solution. Support is provided via an online help center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fe236d0d-e444-4344-a908-a484d0846463.webp","url":"https://www.softwareadvice.com.au/software/285733/whatsapp","@id":"https://www.softwareadvice.com.au/software/285733/whatsapp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":16297},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zenvia Customer Cloud","description":"Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service. \n\nWith WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams. \n\nThe solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results. \n\nAdditionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.\n\nBenefits:\n- End-to-end multichannel communication\n- Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS\n- Fast and seamless experience\n- Efficient customer journey\n- Data monitoring and analytics","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/532b19d4-191c-4fcb-a49e-e92a661f9dc4.png","url":"https://www.softwareadvice.com.au/software/390410/zenvia-conversion","@id":"https://www.softwareadvice.com.au/software/390410/zenvia-conversion#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":359},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/4569/live-chat/software","@type":"ListItem"},{"name":"WhatsApp vs Zenvia Customer Cloud","position":3,"item":"https://www.softwareadvice.com.au/compare/285733/390410/whatsapp/vs/zenvia-conversion","@type":"ListItem"}]}]}
</script>