---
description: Compare eGain Mail vs Microsoft 365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain Mail vs Microsoft 365 Comparison
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [eGain Mail \<span\>vs\</span\> Microsoft 365](https://www.softwareadvice.com.au/compare/299409/397757/egain-mail/vs/office-365)

# Compare eGain Mail vs Microsoft 365

Canonical: https://www.softwareadvice.com.au/compare/299409/397757/egain-mail/vs/office-365

> Detailed comparison between eGain Mail and Microsoft 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | eGain Mail | Microsoft 365 |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 2 | 14103 |
| **Starting Price** | USD 1,000.00 | USD 6.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Videos |

## Key features

### eGain Mail

- API
- Archiving & Retention
- Data Recovery
- Email Monitoring
- Reporting/Analytics
- Response Management
- Search/Filter

### Microsoft 365

- API
- Archiving & Retention
- Calendar/Reminder System
- Document Editing
- Email Monitoring
- Encryption
- File Conversion
- Live Chat
- Project Management
- Reminders
- Reporting/Analytics
- Response Management
- Scheduling
- Search/Filter
- Team Calendars
- Team Collaboration
- Video Conferencing
- Video Support
- Whiteboard

## Links

- [View eGain Mail Profile](https://www.softwareadvice.com.au/software/299409/egain-mail)
- [View Microsoft 365 Profile](https://www.softwareadvice.com.au/software/397757/office-365)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/299409/397757/egain-mail/vs/office-365)

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