---
description: Compare eGain Mail vs Microsoft Outlook regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain Mail vs Microsoft Outlook Comparison
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [eGain Mail \<span\>vs\</span\> Microsoft Outlook](https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook)

# Compare eGain Mail vs Microsoft Outlook

Canonical: https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook

> Detailed comparison between eGain Mail and Microsoft Outlook. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | eGain Mail | Microsoft Outlook |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 2 | 2473 |
| **Starting Price** | USD 1,000.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | Videos |

## Key features

### eGain Mail

- API
- Archiving & Retention
- Autoresponders
- Canned Responses
- Data Recovery
- Email Monitoring
- Queue Management
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management

### Microsoft Outlook

- Archiving & Retention
- Collaboration Tools
- Contact Management
- Customizable Templates
- Email Monitoring
- Email Templates
- Inbox Management
- Mobile App
- Prioritization
- Response Management
- Search/Filter

## Links

- [View eGain Mail Profile](https://www.softwareadvice.com.au/software/299409/egain-mail)
- [View Microsoft Outlook Profile](https://www.softwareadvice.com.au/software/399509/microsoft-outlook)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"eGain Mail vs Microsoft Outlook Comparison","description":"Compare eGain Mail vs Microsoft Outlook regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook","about":[{"@id":"https://www.softwareadvice.com.au/software/299409/egain-mail#software"},{"@id":"https://www.softwareadvice.com.au/software/399509/microsoft-outlook#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"eGain Mail","description":"eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. \n\n- Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements\n\n- Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service. \n\nAn integral part of the eGain suite for customer service, eGain Mail offers:\n\n- Predefined workflows to manage incoming email and webform inquiries.\n- Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.\n- Service level agreement (SLA) triggers to automate email routing and monitoring.\n- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.\n- Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.\n- Comprehensive analytics and real-time alarms for operational performance management\n\nAdditional modules:\n\neGain Secure Message™: A secure email messaging system, that authenticates the customer before allowing the viewing of confidential information. It establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers.\n\neGain Fax™: To route, track, and respond to faxes with the same infrastructure that is used to handle emails and webform submissions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fc3f4eb7-a287-4c93-967c-c7fb3474e79c.jpeg","url":"https://www.softwareadvice.com.au/software/299409/egain-mail","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/299409/egain-mail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"offers":{"price":"1000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Microsoft Outlook","description":"Microsoft Outlook is a free email and calendar solution designed for both personal, educational and business use. The software allows users to send, receive, and manage emails, plus book and track events and appointments in the calendar. Outlook has a web interface as well as native apps for Windows, Mac OS, iOS, Android, and Windows Phone.\n\nMicrosoft Outlook allows users to manage all of their contacts, emails, calendar, and tasks in one place. Integration with other Microsoft 365 apps enables access to contacts and the sharing of files directly from OneDrive as email attachments. The calendar functionality can be used to share availability with coworkers, book meeting or conference rooms, track RSVPs, and find the best time to schedule meetings with the Scheduling Assistant. \n\nMicrosoft Outlook is free for personal use, and subscriptions for business or education use are offered through various monthly and annual Microsoft 356 packages. Support is provided via a knowledge base, community forum, and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d76946c0-17a6-4a79-b997-c015b75939eb.png","url":"https://www.softwareadvice.com.au/software/399509/microsoft-outlook","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/399509/microsoft-outlook#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2473},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/3433/email-tracking/software","@type":"ListItem"},{"name":"eGain Mail vs Microsoft Outlook","position":3,"item":"https://www.softwareadvice.com.au/compare/299409/399509/egain-mail/vs/microsoft-outlook","@type":"ListItem"}]}]}
</script>
