---
description: Compare Genesys Cloud CX vs 8x8 Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs 8x8 Contact Center Comparison
---

Breadcrumb: [Home](/) > [Distribution CRM Software](/directory/3846/distribution/software) > [Genesys Cloud CX \<span\>vs\</span\> 8x8 Contact Center](https://www.softwareadvice.com.au/compare/323407/391471/pureconnect/vs/8x8-contact-center)

# Compare Genesys Cloud CX vs 8x8 Contact Center

Canonical: https://www.softwareadvice.com.au/compare/323407/391471/pureconnect/vs/8x8-contact-center

> Detailed comparison between Genesys Cloud CX and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | 8x8 Contact Center |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 262 | 47 |
| **Starting Price** | $98.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Genesys Cloud CX

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- On-Demand Communications
- Performance Management
- Performance Metrics
- Personalization
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting

### 8x8 Contact Center

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- On-Demand Communications
- Performance Management
- Performance Metrics
- Personalization
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View 8x8 Contact Center Profile](https://www.softwareadvice.com.au/software/391471/8x8-contact-center)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/323407/391471/pureconnect/vs/8x8-contact-center)

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