---
description: Compare Genesys Cloud CX vs Placetel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Placetel Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX \<span\>vs\</span\> Placetel](https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel)

# Compare Genesys Cloud CX vs Placetel

Canonical: https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel

> Detailed comparison between Genesys Cloud CX and Placetel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | Placetel |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 269 | 11 |
| **Starting Price** | $98.00 | EUR 4.90 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Genesys Cloud CX

- API
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Chat
- Video Conferencing

### Placetel

- API
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Chat
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View Placetel Profile](https://www.softwareadvice.com.au/software/436379/placetel)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX vs Placetel Comparison","description":"Compare Genesys Cloud CX vs Placetel regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel","about":[{"@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software"},{"@id":"https://www.softwareadvice.com.au/software/436379/placetel#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX is a cloud-based contact center platform that helps businesses of all sizes — from small companies to large enterprises — across industries such as retail, healthcare, and financial services. Genesys Cloud CX supports voice, email, chat, and social media interactions from a single interface, giving teams a unified view of customer conversations. Core features include automatic call distribution, interactive voice response, workforce management, and real-time analytics. These tools help contact center teams manage agent schedules, track performance, and handle customer inquiries across multiple channels. Reporting dashboards give managers visibility into queue activity and agent productivity. Support is available via phone, email, live chat, and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.com.au/software/323407/pureconnect","@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":269,"ratingValue":4.3},"offers":{"price":"98","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Placetel","description":"Placetel with Webex is tailored to small start-ups with big plans, medium-sized companies embracing the digital transformation and multinationals that always want to be two steps ahead. The solution combines the Placetel cloud calling platform with the full collaboration suite from Cisco Webex. Making it an all-in-one solution enabling working from anywhere, anytime on the device of choice.\n\nPlacetel’s cloud calling platform is entirely virtual and offers over 150 features. Set up the phone system through the personal web porta and choose between porting numbers or simply order new ones. Decide on which device to receive calls on or forward calls from landline to smartphone and back again in a matter of seconds. Thanks to individual routing plans, never miss a call again. Include professional call center options to offer customers a best-in-class user experience.\n\nCommunicate in real-time with manager, colleagues or customers. Open 1:1 chats or create a group or project space for key stakeholders. Share content through drag and drop and never lose track of briefings, presentations, links or videos as those are all saved in the thread. Alternatively, use the search function to find content within a dedicated chat or search through all chats to find what is needed. \n\nThese days, team and customer meetings are no longer held in company conference rooms but rather in the personal online meeting room provided by Placetel and Cisco Webex. In real time and amazing streaming quality. Get ready for the latest Webex technology and connect with colleagues in online meetings direct from home, co-working space or on the road. Two clicks are all it takes to set up a personal conference room – with access for all invited participants via meeting link. Guest can simply join the meeting without having to register beforehand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4029eded-37cf-48dc-a9c9-5b3eefc4dd3f.png","url":"https://www.softwareadvice.com.au/software/436379/placetel","@id":"https://www.softwareadvice.com.au/software/436379/placetel#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":11,"ratingValue":4.3},"offers":{"price":"4.9","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs Placetel","position":3,"item":"https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel","@type":"ListItem"}]}]}
</script>