---
description: Compare Genesys Cloud CX vs Placetel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Placetel Comparison
---

Breadcrumb: [Home](/) > [Hotel CRM Software](/directory/339/hospitality-hotel-resort-crm/software) > [Genesys Cloud CX \<span\>vs\</span\> Placetel](https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel)

# Compare Genesys Cloud CX vs Placetel

Canonical: https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel

> Detailed comparison between Genesys Cloud CX and Placetel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Placetel |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 264 | 11 |
| **Starting Price** | $98.00 | EUR 4.90 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Genesys Cloud CX

- API
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Chat
- Video Conferencing

### Placetel

- API
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Chat
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View Placetel Profile](https://www.softwareadvice.com.au/software/436379/placetel)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/323407/436379/pureconnect/vs/placetel)

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