---
description: Compare Gainsight CS vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gainsight CS vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Gainsight CS \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.com.au/compare/323920/393877/gainsight-cs/vs/zoho-desk)

# Compare Gainsight CS vs Zoho Desk

Canonical: https://www.softwareadvice.com.au/compare/323920/393877/gainsight-cs/vs/zoho-desk

> Detailed comparison between Gainsight CS and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gainsight CS | Zoho Desk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 48 | 2211 |
| **Starting Price** | - | USD 20.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Gainsight CS

- API
- Account Management
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customisable Branding
- Customizable Templates
- Feedback Management
- Onboarding
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Zoho Desk

- API
- Account Management
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customisable Branding
- Customizable Templates
- Feedback Management
- Onboarding
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Gainsight CS Profile](https://www.softwareadvice.com.au/software/323920/gainsight-cs)
- [View Zoho Desk Profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/323920/393877/gainsight-cs/vs/zoho-desk)

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