---
description: Compare ALVAO Service Desk vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ALVAO Service Desk vs NinjaOne Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [ALVAO Service Desk \<span\>vs\</span\> NinjaOne](https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm)

# Compare ALVAO Service Desk vs NinjaOne

Canonical: https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm

> Detailed comparison between ALVAO Service Desk and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ALVAO Service Desk | NinjaOne |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 29 | 282 |
| **Starting Price** | USD 36.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ALVAO Service Desk

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Security Tools
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Security Tools
- Status Tracking
- Support Ticket Management

## Links

- [View ALVAO Service Desk Profile](https://www.softwareadvice.com.au/software/328211/alvao-service-desk)
- [View NinjaOne Profile](https://www.softwareadvice.com.au/software/349671/ninjarmm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ALVAO Service Desk vs NinjaOne Comparison","description":"Compare ALVAO Service Desk vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm","about":[{"@id":"https://www.softwareadvice.com.au/software/328211/alvao-service-desk#software"},{"@id":"https://www.softwareadvice.com.au/software/349671/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"ALVAO Service Desk","description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5ef5cff9-9fa1-413c-9ed6-c2b7cf38d240.png","url":"https://www.softwareadvice.com.au/software/328211/alvao-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/328211/alvao-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":29},"offers":{"price":"36","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Android, Platform ios"},{"name":"NinjaOne","description":"NinjaOne is an IT management software platform designed to consolidate various IT operations into a single console. It provides tools for endpoint management, patching, automation, backup, and security. The platform is used by organizations in sectors such as technology, healthcare, government, education, and financial services to manage IT infrastructure and support their workforce.\n\nThe software includes endpoint management with centralized visibility and control across devices. It offers autonomous patch management powered by AI to streamline patching processes and mobile device management for Android and Apple devices with policy-based controls. Backup capabilities cover endpoints, servers, and SaaS applications, with compliance support for platforms such as Microsoft 365 and Google Workspace. Remote access is available with cross-operating system support, and service desk functionality includes automated ticketing with contextual information.\n\nNinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f1a785b-1b4e-49d1-b083-41ab5eba3cbf.png","url":"https://www.softwareadvice.com.au/software/349671/ninjarmm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/349671/ninjarmm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":282},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/1630/it-ticketing/software","@type":"ListItem"},{"name":"ALVAO Service Desk vs NinjaOne","position":3,"item":"https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/328211/349671/alvao-service-desk/vs/ninjarmm#breadcrumblist"}]}
</script>
