---
description: Compare VICIdial vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: VICIdial vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [VICIdial \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.com.au/compare/33171/109980/vicidial/vs/liveagent)

# Compare VICIdial vs LiveAgent

Canonical: https://www.softwareadvice.com.au/compare/33171/109980/vicidial/vs/liveagent

> Detailed comparison between VICIdial and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VICIdial | LiveAgent |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 264 | 1753 |
| **Starting Price** | USD 400.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### VICIdial

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Email Management
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Email Management
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

## Links

- [View VICIdial Profile](https://www.softwareadvice.com.au/software/33171/vicidial)
- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/33171/109980/vicidial/vs/liveagent)

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