---
description: Compare Zendesk Sunshine vs Freshchat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Sunshine vs Freshchat Comparison
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Zendesk Sunshine \<span\>vs\</span\> Freshchat](https://www.softwareadvice.com.au/compare/340846/436347/sunshine-conversations/vs/freshchat)

# Compare Zendesk Sunshine vs Freshchat

Canonical: https://www.softwareadvice.com.au/compare/340846/436347/sunshine-conversations/vs/freshchat

> Detailed comparison between Zendesk Sunshine and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Sunshine | Freshchat |
| **Overall rating** | 3.0/5 | 4.1/5 |
| **Total Reviews** | 2 | 124 |
| **Starting Price** | USD 495.00 | INR 1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | - | Live Online, Documentation |

## Key features

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### Freshchat

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Sunshine Profile](https://www.softwareadvice.com.au/software/340846/sunshine-conversations)
- [View Freshchat Profile](https://www.softwareadvice.com.au/software/436347/freshchat)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/340846/436347/sunshine-conversations/vs/freshchat)

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