---
description: Compare Amazon Connect vs 8x8 Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Amazon Connect vs 8x8 Contact Center Comparison
---

Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/1758/predictive-dialer/software) > [Amazon Connect \<span\>vs\</span\> 8x8 Contact Center](https://www.softwareadvice.com.au/compare/352892/391471/amazon-connect/vs/8x8-contact-center)

# Compare Amazon Connect vs 8x8 Contact Center

Canonical: https://www.softwareadvice.com.au/compare/352892/391471/amazon-connect/vs/8x8-contact-center

> Detailed comparison between Amazon Connect and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Amazon Connect | 8x8 Contact Center |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 92 | 47 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Amazon Connect

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Campaign Management
- Chat/Messaging
- IVR
- Interaction Tracking
- Monitoring
- Natural Language Processing
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

### 8x8 Contact Center

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Interaction Tracking
- Monitoring
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

## Links

- [View Amazon Connect Profile](https://www.softwareadvice.com.au/software/352892/amazon-connect)
- [View 8x8 Contact Center Profile](https://www.softwareadvice.com.au/software/391471/8x8-contact-center)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/352892/391471/amazon-connect/vs/8x8-contact-center)

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