---
description: Compare ServiceNow Customer Service Management vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow Customer Service Management vs ManageEngine ServiceDesk Plus Comparison
---

Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/4368/enterprise-search/software) > [ServiceNow Customer Service Management \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/compare/356274/360387/servicenow/vs/manageengine-servicedesk-plus)

# Compare ServiceNow Customer Service Management vs ManageEngine ServiceDesk Plus

Canonical: https://www.softwareadvice.com.au/compare/356274/360387/servicenow/vs/manageengine-servicedesk-plus

> Detailed comparison between ServiceNow Customer Service Management and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow Customer Service Management | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 151 | 227 |
| **Starting Price** | - | USD 16.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### ServiceNow Customer Service Management

- API
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ManageEngine ServiceDesk Plus

- API
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ServiceNow Customer Service Management Profile](https://www.softwareadvice.com.au/software/356274/servicenow)
- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/356274/360387/servicenow/vs/manageengine-servicedesk-plus)

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