---
description: Compare Motadata ServiceOps vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Motadata ServiceOps vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Motadata ServiceOps \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice)

# Compare Motadata ServiceOps vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice

> Detailed comparison between Motadata ServiceOps and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Motadata ServiceOps | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 50 | 687 |
| **Starting Price** | - | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Motadata ServiceOps

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- Help Desk Management
- License Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- Help Desk Management
- License Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Motadata ServiceOps Profile](https://www.softwareadvice.com.au/software/356294/motadata)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Motadata ServiceOps vs Freshservice Comparison","description":"Compare Motadata ServiceOps vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice","about":[{"@id":"https://www.softwareadvice.com.au/software/356294/motadata#software"},{"@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Motadata ServiceOps","description":"Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0899eb0e-34c5-433f-a523-cb6a9da51ac7.png","url":"https://www.softwareadvice.com.au/software/356294/motadata","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/356294/motadata#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":50},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":687},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMDB Software","position":2,"item":"/directory/4249/cmdb/software","@type":"ListItem"},{"name":"Motadata ServiceOps vs Freshservice","position":3,"item":"https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/356294/436317/motadata/vs/freshservice#breadcrumblist"}]}
</script>
