---
description: Compare ManageEngine ServiceDesk Plus vs Zoho CRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ManageEngine ServiceDesk Plus vs Zoho CRM Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Zoho CRM](https://www.softwareadvice.com.au/compare/360387/392464/manageengine-servicedesk-plus/vs/zoho-crm)

# Compare ManageEngine ServiceDesk Plus vs Zoho CRM

Canonical: https://www.softwareadvice.com.au/compare/360387/392464/manageengine-servicedesk-plus/vs/zoho-crm

> Detailed comparison between ManageEngine ServiceDesk Plus and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Zoho CRM |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 227 | 6964 |
| **Starting Price** | USD 16.00 | USD 14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- Surveys & Feedback

### Zoho CRM

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus)
- [View Zoho CRM Profile](https://www.softwareadvice.com.au/software/392464/zoho-crm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/360387/392464/manageengine-servicedesk-plus/vs/zoho-crm)

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