---
description: Compare Salesforce Service Cloud vs Contact Center as a Service (CCaaS) regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs Contact Center as a Service (CCaaS) Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Salesforce Service Cloud \<span\>vs\</span\> Contact Center as a Service (CCaaS)](https://www.softwareadvice.com.au/compare/363691/402985/service-cloud/vs/evolve-ip)

# Compare Salesforce Service Cloud vs Contact Center as a Service (CCaaS)

Canonical: https://www.softwareadvice.com.au/compare/363691/402985/service-cloud/vs/evolve-ip

> Detailed comparison between Salesforce Service Cloud and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 824 | 21 |
| **Starting Price** | USD 25.00 | USD 85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
- [View Contact Center as a Service (CCaaS) Profile](https://www.softwareadvice.com.au/software/402985/evolve-ip)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/363691/402985/service-cloud/vs/evolve-ip)

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