---
description: Compare Zendesk Talk vs Contact Center as a Service (CCaaS) regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Talk vs Contact Center as a Service (CCaaS) Comparison
---

Breadcrumb: [Home](/) > [Remote Work Software](/directory/4592/remote-work/software) > [Zendesk Talk \<span\>vs\</span\> Contact Center as a Service (CCaaS)](https://www.softwareadvice.com.au/compare/368594/402985/zendesk-talk/vs/evolve-ip)

# Compare Zendesk Talk vs Contact Center as a Service (CCaaS)

Canonical: https://www.softwareadvice.com.au/compare/368594/402985/zendesk-talk/vs/evolve-ip

> Detailed comparison between Zendesk Talk and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Talk | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 21 | 21 |
| **Starting Price** | USD 49.00 | USD 85.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | - | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Talk

- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- IVR
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Support Ticket Management

### Contact Center as a Service (CCaaS)

- API
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Zendesk Talk Profile](https://www.softwareadvice.com.au/software/368594/zendesk-talk)
- [View Contact Center as a Service (CCaaS) Profile](https://www.softwareadvice.com.au/software/402985/evolve-ip)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/368594/402985/zendesk-talk/vs/evolve-ip)

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