---
description: Compare Desku vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Desku vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Desku \<span\>vs\</span\> Intercom](https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom)

# Compare Desku vs Intercom

Canonical: https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom

> Detailed comparison between Desku and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Desku | Intercom |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 36 | 1133 |
| **Starting Price** | USD 39.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Desku

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM
- Customer Database
- Customer History
- Customisable Branding
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Intercom

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM
- Customer Database
- Customer History
- Customisable Branding
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Desku Profile](https://www.softwareadvice.com.au/software/371788/desku)
- [View Intercom Profile](https://www.softwareadvice.com.au/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Desku vs Intercom Comparison","description":"Compare Desku vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom","about":[{"@id":"https://www.softwareadvice.com.au/software/371788/desku#software"},{"@id":"https://www.softwareadvice.com.au/software/378292/intercom#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Desku","description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0d5d47c2-c659-4ce5-813b-a2c58378e368.png","url":"https://www.softwareadvice.com.au/software/371788/desku","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/371788/desku#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":36,"ratingValue":4.7},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.com.au/software/378292/intercom","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/378292/intercom#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1133,"ratingValue":4.5},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Desku vs Intercom","position":3,"item":"https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/371788/378292/desku/vs/intercom#breadcrumblist"}]}
</script>