---
description: Compare Wrike vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Wrike vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Whiteboard Software](/directory/4597/whiteboard/software) > [Wrike \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk)

# Compare Wrike vs Zoho Desk

Canonical: https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk

> Detailed comparison between Wrike and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Wrike | Zoho Desk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 3042 | 2216 |
| **Starting Price** | USD 10.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Wrike

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Projections
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Video Support

### Zoho Desk

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Projections
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Video Support

## Links

- [View Wrike Profile](https://www.softwareadvice.com.au/software/3777/wrike-pm)
- [View Zoho Desk Profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Wrike vs Zoho Desk Comparison","description":"Compare Wrike vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.com.au/software/3777/wrike-pm#software"},{"@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Wrike","description":"Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting. Powered by the Wrike Work Intelligence® Graph, AI acts reliably inside the same roles, permissions, and access controls as your people, making AI-driven actions part of the auditable record of how work gets done. More than 20,000 organizations worldwide, including Siemens, Walmart, and NVIDIA, trust Wrike to deliver their most important work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/488bb6e0-c08a-407c-9cd9-cf1d20042cff.png","url":"https://www.softwareadvice.com.au/software/3777/wrike-pm","@id":"https://www.softwareadvice.com.au/software/3777/wrike-pm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3042,"ratingValue":4.4},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.softwareadvice.com.au/software/393877/zoho-desk","@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Whiteboard Software","position":2,"item":"/directory/4597/whiteboard/software","@type":"ListItem"},{"name":"Wrike vs Zoho Desk","position":3,"item":"https://www.softwareadvice.com.au/compare/3777/393877/wrike-pm/vs/zoho-desk","@type":"ListItem"}]}]}
</script>
