---
description: Compare Intercom vs BIK regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intercom vs BIK Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Intercom \<span\>vs\</span\> BIK](https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi)

# Compare Intercom vs BIK

Canonical: https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi

> Detailed comparison between Intercom and BIK. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intercom | BIK |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 1131 | 0 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Intercom

- A/B Testing
- API
- CRM
- Campaign Segmentation
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Surveys & Feedback
- Template Management

### BIK

- A/B Testing
- API
- CRM
- Campaign Segmentation
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Surveys & Feedback
- Template Management

## Links

- [View Intercom Profile](https://www.softwareadvice.com.au/software/378292/intercom)
- [View BIK Profile](https://www.softwareadvice.com.au/software/381262/bikayi)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Intercom vs BIK Comparison","description":"Compare Intercom vs BIK regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi","about":[{"@id":"https://www.softwareadvice.com.au/software/378292/intercom#software"},{"@id":"https://www.softwareadvice.com.au/software/381262/bikayi#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.com.au/software/378292/intercom","@id":"https://www.softwareadvice.com.au/software/378292/intercom#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1131},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"BIK","description":"BIK is an intelligent marketing platform which helps your brand to drive ROI with the power of conversations. \n\nRe-imagine your customer journey where you can convert your social media conversation into revenues rather than spending millions on website optimisation.\n\nOur major products are -\n\n1) Multichannel CRM - It comes with features like Live Interaction chat screen, Sentimental Analysis, supports Multimedia, End to End chat tracking\n\n- Access your entire Shopify catalogs on BIK CRM\n\n- Limit the access of CRM based upon the roles\n\n- Communicate with multichannel like Whatsapp, Gmail, Messenger, Instagram, Livechat, Google Business Manager \n\n2) Campaigns - Multichannel communication with Instagram, WhatsApp, Email and SMS, Pre-defined cohorts, Imported Shopify cohort, Advanced conversation insights.\n\n- Advanced Segment Builder to hyper personalise the messages \n\n- Interaction and channel based cohort to target your most engaged customer with the right channel.\n\n3) Chatbot - Customisable chatbot allowing users to search, browse, and checkout. A/B test Chat flows and Automations, Order Cancellations &amp; Reasons, \n\n- Set up out of office messages when someone tries to reach out to an agent and no one is available.\n\n- Improve efficiency of your team/agents by use of quick replies, dynamic tags.\n\n4) Instagram automation\n\n- Segment your customers based upon interactions, Set up chatbot automation for your DMs and convert your queries into customers.\n\n- Set up chatbot automation for your DMs and convert your queries into customers\n\n- Start conversations with the brands that mention your brand in their story\n\n- Instantly reply to comments on your Instagram chat\n\n- Redirect your website customers directly to your Instagram chats to resolve their queries, engage with your customers and convert them\n\n- Raise a ticket on your CRM tool for support queries raised on Instagram comments or chats\n\n- Redirect your Instagram/Facebook ad visitor to Instagram DM and convert them into your customers\n\n- Connect your Shopify store with your Instagram and showcase your product catalog on Instagram DM\n\n- Add Instagram Info to your Shopify customer Info and retarget them with FB/Instagram ads\n\n- Create QR codes and URLs for your Instagram chats and redirect your online and offline visitors directly to your Insta chat.\n\n- Build multichannel personalized conversations. Add email, sms, WhatsApp in the same flow and start your chat with no code.\n\n- Convert visitors through quizzes by redirecting them to DM and set up personalized reminders for visitors who clicked on your event.\n\n5) Growth tools\n\n- Enabling Conversation insights as ads audience.\n\n- Conversational ads analysis.\n\n- 3+ Widgets to grow your subscriber base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0dcc6395-6620-4bd1-8eb9-778b0e8ca31e.png","url":"https://www.softwareadvice.com.au/software/381262/bikayi","@id":"https://www.softwareadvice.com.au/software/381262/bikayi#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Intercom vs BIK","position":3,"item":"https://www.softwareadvice.com.au/compare/378292/381262/intercom/vs/bikayi","@type":"ListItem"}]}]}
</script>