---
description: Compare Intercom vs BastionGPT regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intercom vs BastionGPT Comparison
---

Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/338/real-estate-crm/software) > [Intercom \<span\>vs\</span\> BastionGPT](https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt)

# Compare Intercom vs BastionGPT

Canonical: https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt

> Detailed comparison between Intercom and BastionGPT. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intercom | BastionGPT |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 1131 | 4 |
| **Starting Price** | USD 39.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Intercom

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Customizable Templates
- For Sales/Marketing
- Lead Management
- Live Chat
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Query Suggestions
- Templates
- Text Editing
- Transcripts/Chat History
- Website Visitor Tracking

### BastionGPT

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Collaboration Tools
- Customisable Branding
- Customizable Templates
- For Sales/Marketing
- Live Chat
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Query Suggestions
- Templates
- Text Editing
- Transcripts/Chat History

## Links

- [View Intercom Profile](https://www.softwareadvice.com.au/software/378292/intercom)
- [View BastionGPT Profile](https://www.softwareadvice.com.au/software/422921/bastiongpt)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Intercom vs BastionGPT Comparison","description":"Compare Intercom vs BastionGPT regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt","about":[{"@id":"https://www.softwareadvice.com.au/software/378292/intercom#software"},{"@id":"https://www.softwareadvice.com.au/software/422921/bastiongpt#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.com.au/software/378292/intercom","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/378292/intercom#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1131},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"BastionGPT","description":"BastionGPT is a HIPAA-compliant AI assistant and AI medical scribe, purpose-built to reduce documentation burden and improve clinical clarity for healthcare professionals. The platform integrates leading AI models (GPT-5.2, Claude Opus, and Gemini-3 Pro) within a secure, healthcare-grade interface that supports clinical documentation, audio transcription, document analysis, and patient communication across every specialty.\n\nBastionGPT drafts progress notes (SOAP, DAP, BIRP), referral letters, discharge summaries, insurance appeals, patient education materials, and evaluation reports. Its AI Scribe provides unlimited transcription with multi-speaker recognition and six configurable output formats, including a Custom Note tab that accepts any prompt for specialty-specific documentation. Users upload and analyze documents up to 500 pages. A built-in Saved Prompts Library and Share Prompts feature help teams standardize workflows across their organization.\n\nA peer-reviewed study published in Critical Care Explorations (April 2026), led by researchers at Baylor College of Medicine and Texas Children's Hospital, found that BastionGPT achieved 99.3% sentence-level accuracy when supporting parent communication in a pediatric intensive care unit, with zero moderate or severe errors across 1,225 AI-generated sentences. More than 10,000 healthcare professionals use BastionGPT today.\n\nBastionGPT is designed to support compliance with HIPAA, PIPEDA, FERPA, and Australian Privacy Principles, with all data hosted on Microsoft Azure's HIPAA-compliant infrastructure. A BAA is included with every plan, and patient data is never shared with third-party AI providers for training.\n\nHow is BastionGPT different from ChatGPT?\n\nChatGPT is not HIPAA compliant, does not include a BAA, and may use input data for model training. BastionGPT is built for healthcare: data is hosted on HIPAA-compliant infrastructure, a BAA is included on every plan, and patient data is never shared with third parties. BastionGPT also supports sensitive clinical topics that ChatGPT often blocks and includes healthcare-specific tools like the AI Scribe, Saved Prompts Library, and multi-model selection.\n\nWhat types of documents can I upload?\n\nBastionGPT supports PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, CSV, HTML, PNG, and JPG files. The Professional plan supports uploads up to 30 pages. Professional Plus supports up to 500 pages with multi-document referencing. BastionGPT also performs OCR on scanned PDFs and images.\n\nIs BastionGPT HIPAA compliant?\n\nYes. BastionGPT runs on Microsoft Azure's HIPAA-compliant infrastructure and includes a BAA with every plan. Data is encrypted, isolated, and never shared with OpenAI, Google, or any third-party provider for training.\n\nWho uses BastionGPT?\nMore than 10,000 healthcare organizations across internal medicine, pediatrics, psychiatry, psychology, therapy, nursing, dental, PT/OT, healthcare legal, DME, medical billing, and administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/394351a8-322f-4d53-92c6-d9e4f5f50640.png","url":"https://www.softwareadvice.com.au/software/422921/bastiongpt","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/422921/bastiongpt#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":4},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Real Estate CRM Software","position":2,"item":"/directory/338/real-estate-crm/software","@type":"ListItem"},{"name":"Intercom vs BastionGPT","position":3,"item":"https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/378292/422921/intercom/vs/bastiongpt#breadcrumblist"}]}
</script>
