---
description: Compare Cisco Unified Contact Center Express vs Callbox regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cisco Unified Contact Center Express vs Callbox Comparison
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Cisco Unified Contact Center Express \<span\>vs\</span\> Callbox](https://www.softwareadvice.com.au/compare/391960/427356/cisco-unified-contact-center-express/vs/callbox)

# Compare Cisco Unified Contact Center Express vs Callbox

Canonical: https://www.softwareadvice.com.au/compare/391960/427356/cisco-unified-contact-center-express/vs/callbox

> Detailed comparison between Cisco Unified Contact Center Express and Callbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cisco Unified Contact Center Express | Callbox |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 5 | 7 |
| **Starting Price** | - | BRL 34.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Cisco Unified Contact Center Express

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

### Callbox

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View Cisco Unified Contact Center Express Profile](https://www.softwareadvice.com.au/software/391960/cisco-unified-contact-center-express)
- [View Callbox Profile](https://www.softwareadvice.com.au/software/427356/callbox)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/391960/427356/cisco-unified-contact-center-express/vs/callbox)

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