---
description: Compare Zoho CRM vs Salesforce Customer360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoho CRM vs Salesforce Customer360 Comparison
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Zoho CRM \<span\>vs\</span\> Salesforce Customer360](https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360)

# Compare Zoho CRM vs Salesforce Customer360

Canonical: https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360

> Detailed comparison between Zoho CRM and Salesforce Customer360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho CRM | Salesforce Customer360 |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 6978 | 48 |
| **Starting Price** | USD 14.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zoho CRM

- Activity Dashboard
- Activity Tracking
- CRM
- Campaign Management
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Journey Mapping
- Data Security
- Lead Capture
- Lead Management
- Marketing Automation
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Sales Pipeline Management
- Sales Reports
- Workflow Management

### Salesforce Customer360

- Activity Dashboard
- Activity Tracking
- CRM
- Campaign Management
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Journey Mapping
- Data Security
- Lead Capture
- Lead Management
- Marketing Automation
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Sales Pipeline Management
- Sales Reports
- Workflow Management

## Links

- [View Zoho CRM Profile](https://www.softwareadvice.com.au/software/392464/zoho-crm)
- [View Salesforce Customer360 Profile](https://www.softwareadvice.com.au/software/437823/salesforce-customer360)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho CRM vs Salesforce Customer360 Comparison","description":"Compare Zoho CRM vs Salesforce Customer360 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360","about":[{"@id":"https://www.softwareadvice.com.au/software/392464/zoho-crm#software"},{"@id":"https://www.softwareadvice.com.au/software/437823/salesforce-customer360#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU"},{"name":"Zoho CRM","description":"Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. \n\nUers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/94228854-acc1-44a4-ac97-271f2da67864.jpeg","url":"https://www.softwareadvice.com.au/software/392464/zoho-crm","@id":"https://www.softwareadvice.com.au/software/392464/zoho-crm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":6978,"ratingValue":4.3},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Salesforce Customer360","description":"Salesforce Customer360 is the ultimate suite for seamless connection, collaboration, and productivity. Salesforce's innovative suite of tools empowers businesses to streamline their operations, improve communication, and achieve extraordinary results.\n\nWith the combined power of data, AI, and CRM, Salesforce's Customer 360 offers a seamless and effective solution for businesses. By helping companies leverage the genius of AI, connect with customers, and optimize their processes, Salesforce brings businesses to the forefront of customer-focused excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/83fd9166-32f8-4075-8ebe-558fdc4d1b4d.webp","url":"https://www.softwareadvice.com.au/software/437823/salesforce-customer360","@id":"https://www.softwareadvice.com.au/software/437823/salesforce-customer360#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":48,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Construction CRM Software","position":2,"item":"/directory/153/homebuilder-crm-software/software","@type":"ListItem"},{"name":"Zoho CRM vs Salesforce Customer360","position":3,"item":"https://www.softwareadvice.com.au/compare/392464/437823/zoho-crm/vs/salesforce-customer360","@type":"ListItem"}]}]}
</script>