---
description: Compare Jira vs Request Tracker regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Jira vs Request Tracker Comparison
---

Breadcrumb: [Home](/) > [Product Roadmap Software](/directory/4554/product-roadmap/software) > [Jira \<span\>vs\</span\> Request Tracker](https://www.softwareadvice.com.au/compare/4315/115380/jira/vs/request-tracker)

# Compare Jira vs Request Tracker

Canonical: https://www.softwareadvice.com.au/compare/4315/115380/jira/vs/request-tracker

> Detailed comparison between Jira and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | Request Tracker |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 15312 | 3 |
| **Starting Price** | USD 7.91 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Jira

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customizable Reports
- Dashboard
- Issue Scheduling
- Monitoring
- Personalization
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

### Request Tracker

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customizable Reports
- Dashboard
- Issue Scheduling
- Monitoring
- Personalization
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

## Links

- [View Jira Profile](https://www.softwareadvice.com.au/software/4315/jira)
- [View Request Tracker Profile](https://www.softwareadvice.com.au/software/115380/request-tracker)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/4315/115380/jira/vs/request-tracker)

-----

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