---
description: Compare Freshservice vs iTOP regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshservice vs iTOP Comparison
---

Breadcrumb: [Home](/) > [MSP Software](/directory/4553/msp/software) > [Freshservice \<span\>vs\</span\> iTOP](https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP)

# Compare Freshservice vs iTOP

Canonical: https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP

> Detailed comparison between Freshservice and iTOP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | iTOP |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 688 | 12 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Multi-Channel Communication
- Project Management
- Request Assignment
- Risk Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### iTOP

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Multi-Channel Communication
- Project Management
- Request Assignment
- Risk Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View iTOP Profile](https://www.softwareadvice.com.au/software/475478/ITOP)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs iTOP Comparison","description":"Compare Freshservice vs iTOP regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP","about":[{"@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software"},{"@id":"https://www.softwareadvice.com.au/software/475478/ITOP#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":688,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"iTOP","description":"iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management.\n\nIt serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55a32af0-b023-4ae4-8771-1158530c3708.png","url":"https://www.softwareadvice.com.au/software/475478/ITOP","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/475478/ITOP#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":12,"ratingValue":4.1},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/4553/msp/software","@type":"ListItem"},{"name":"Freshservice vs iTOP","position":3,"item":"https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/436317/475478/freshservice/vs/ITOP#breadcrumblist"}]}
</script>