---
description: Compare Properly vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Properly vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Properly \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/48233/110247/properly/vs/freshdesk)

# Compare Properly vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/48233/110247/properly/vs/freshdesk

> Detailed comparison between Properly and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Properly | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 45 | 3408 |
| **Starting Price** | USD 5.40 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Properly

- API
- Contact Management
- Customizable Reports
- Monitoring
- Real-Time Notifications
- Scheduling
- Task Management
- Third-Party Integrations

### Freshdesk

- API
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Engagement Tracking
- Monitoring
- Project Management
- Real-Time Notifications
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Wiki

## Links

- [View Properly Profile](https://www.softwareadvice.com.au/software/48233/properly)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/48233/110247/properly/vs/freshdesk)

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