---
description: Compare LiveOps vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveOps vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [LiveOps \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk)

# Compare LiveOps vs Zoho Desk

Canonical: https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk

> Detailed comparison between LiveOps and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveOps | Zoho Desk |
| **Overall rating** | 3.7/5 | 4.5/5 |
| **Total Reviews** | 6 | 2211 |
| **Starting Price** | USD 95.00 | USD 20.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveOps

- API
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Chat/Messaging
- IVR
- Queue Management
- Recording

### Zoho Desk

- API
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- IVR
- Issue Scheduling
- Lead Management
- Queue Management
- Support Ticket Management
- Transfers/Routing

## Links

- [View LiveOps Profile](https://www.softwareadvice.com.au/software/49337/liveops)
- [View Zoho Desk Profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveOps vs Zoho Desk Comparison","description":"Compare LiveOps vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.com.au/software/49337/liveops#software"},{"@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveOps","description":"LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.\n\n\nLiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.\n\n\nLiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/028edfab-8438-4432-9caf-e9a9d1b53278.jpg","url":"https://www.softwareadvice.com.au/software/49337/liveops","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/49337/liveops#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":6},"offers":{"price":"95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.com.au/software/393877/zoho-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Recording Software","position":2,"item":"/directory/1718/call-recording/software","@type":"ListItem"},{"name":"LiveOps vs Zoho Desk","position":3,"item":"https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/49337/393877/liveops/vs/zoho-desk#breadcrumblist"}]}
</script>
