---
description: Compare ThinkOwl vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ThinkOwl vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [ThinkOwl \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/56862/110247/thinkowl/vs/freshdesk)

# Compare ThinkOwl vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/56862/110247/thinkowl/vs/freshdesk

> Detailed comparison between ThinkOwl and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ThinkOwl | Freshdesk |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 3434 |
| **Starting Price** | USD 40.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ThinkOwl

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ThinkOwl Profile](https://www.softwareadvice.com.au/software/56862/thinkowl)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/56862/110247/thinkowl/vs/freshdesk)

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