---
description: Compare Alloy Navigator vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Alloy Navigator vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Alloy Navigator \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk)

# Compare Alloy Navigator vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk

> Detailed comparison between Alloy Navigator and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Alloy Navigator | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 64 | 3434 |
| **Starting Price** | USD 19.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Alloy Navigator

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Alloy Navigator Profile](https://www.softwareadvice.com.au/software/57082/alloy-navigator)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Alloy Navigator vs Freshdesk Comparison","description":"Compare Alloy Navigator vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.com.au/software/57082/alloy-navigator#software"},{"@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Alloy Navigator","description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fd5fe4a7-4d83-4f9e-ab4b-15e7b641d856.png","url":"https://www.softwareadvice.com.au/software/57082/alloy-navigator","@id":"https://www.softwareadvice.com.au/software/57082/alloy-navigator#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":64},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3434},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMDB Software","position":2,"item":"/directory/4249/cmdb/software","@type":"ListItem"},{"name":"Alloy Navigator vs Freshdesk","position":3,"item":"https://www.softwareadvice.com.au/compare/57082/110247/alloy-navigator/vs/freshdesk","@type":"ListItem"}]}]}
</script>