---
description: Compare Hiver vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Marketing Software](/directory/4630/marketing/software) > [Hiver \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/60479/110247/hiver/vs/freshdesk)

# Compare Hiver vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/60479/110247/hiver/vs/freshdesk

> Detailed comparison between Hiver and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 146 | 3408 |
| **Starting Price** | USD 55.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Project Management
- Real-Time Chat
- Routing
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshdesk

- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Project Management
- Real-Time Chat
- Routing
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.softwareadvice.com.au/software/60479/hiver)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/60479/110247/hiver/vs/freshdesk)

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