---
description: Compare Hiver vs Google Workspace regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Google Workspace Comparison
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace)

# Compare Hiver vs Google Workspace

Canonical: https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 146 | 17484 |
| **Starting Price** | USD 55.00 | USD 7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

### Google Workspace

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.softwareadvice.com.au/software/60479/hiver)
- [View Google Workspace Profile](https://www.softwareadvice.com.au/software/344998/google-workspace)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Google Workspace Comparison","description":"Compare Hiver vs Google Workspace regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace","about":[{"@id":"https://www.softwareadvice.com.au/software/60479/hiver#software"},{"@id":"https://www.softwareadvice.com.au/software/344998/google-workspace#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Hiver","description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports &amp; Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bc998de6-86c0-4cf4-98f7-1e7ab144fbc6.png","url":"https://www.softwareadvice.com.au/software/60479/hiver","@id":"https://www.softwareadvice.com.au/software/60479/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":146},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Google Workspace","description":"Google Workspace (formerly G Suite) is a cloud-based suite of collaboration and document management tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include access control, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.\n\nTeams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. Additionally, it offers a dial-in functionality, which enables employees to join meetings without an internet connection. \n\nGoogle Workspace facilitates voice and video conferencing through Google Meet, with support for up to 250 participants. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs, forum and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d052da97-64a0-4f4c-a18f-eef31fea904d.png","url":"https://www.softwareadvice.com.au/software/344998/google-workspace","@id":"https://www.softwareadvice.com.au/software/344998/google-workspace#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":17484},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/4318/issue-tracking/software","@type":"ListItem"},{"name":"Hiver vs Google Workspace","position":3,"item":"https://www.softwareadvice.com.au/compare/60479/344998/hiver/vs/google-workspace","@type":"ListItem"}]}]}
</script>
