---
description: Compare Serviceware Knowledge vs Guru regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Serviceware Knowledge vs Guru Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [Serviceware Knowledge \<span\>vs\</span\> Guru](https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru)

# Compare Serviceware Knowledge vs Guru

Canonical: https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru

> Detailed comparison between Serviceware Knowledge and Guru. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Serviceware Knowledge | Guru |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 20 | 639 |
| **Starting Price** | USD 14.90 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Serviceware Knowledge

- API
- Access Controls/Permissions
- Activity Dashboard
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Customizable Reports
- Customizable Templates
- Decision Support Systems
- Discussions/Forums
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- SSL Security
- Surveys & Feedback
- Tagging
- Workflow Management

### Guru

- API
- Access Controls/Permissions
- Activity Dashboard
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Customizable Reports
- Customizable Templates
- Decision Support Systems
- Discussions/Forums
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- SSL Security
- Surveys & Feedback
- Tagging
- Workflow Management

## Links

- [View Serviceware Knowledge Profile](https://www.softwareadvice.com.au/software/68449/serviceware-knowledge)
- [View Guru Profile](https://www.softwareadvice.com.au/software/103160/guru)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Serviceware Knowledge vs Guru Comparison","description":"Compare Serviceware Knowledge vs Guru regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru","about":[{"@id":"https://www.softwareadvice.com.au/software/68449/serviceware-knowledge#software"},{"@id":"https://www.softwareadvice.com.au/software/103160/guru#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Serviceware Knowledge","description":"Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.\n\n\nServiceware Knowledge uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.\n\n\nServiceware Knowledge lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications. Additionally, Serviceware Knowledge provides integration with multiple apps such as Zendesk, Freshdesk and Salesforce.\n\n\nServiceware Knowledge is priced on a per user per month subscription basis and offers multi-lingual functionality. The solution offers mobile apps for Android as well as iOS users. Support is provided via e-mail, an online help desk, live chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5dfe1a75-7715-4d90-ba3b-d4822cfd1d30.jpeg","url":"https://www.softwareadvice.com.au/software/68449/serviceware-knowledge","@id":"https://www.softwareadvice.com.au/software/68449/serviceware-knowledge#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":20},"offers":{"price":"14.9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Platform ios, Platform ipad"},{"name":"Guru","description":"Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use.\n\nConnect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence.\n\nGuru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically.\n\nThe result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/54e6eddc-af42-4104-9a6c-e05c7468f220.png","url":"https://www.softwareadvice.com.au/software/103160/guru","@id":"https://www.softwareadvice.com.au/software/103160/guru#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":639},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Systems","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"Serviceware Knowledge vs Guru","position":3,"item":"https://www.softwareadvice.com.au/compare/68449/103160/serviceware-knowledge/vs/guru","@type":"ListItem"}]}]}
</script>